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Volkswagen of Perrysburg

I limped into the service department due to something failed in my engine. (Just made it!) Keith listened to my car and knew right away what was wrong with my Beetle. However, the service department was fully scheduled for quite some time. I left the car with Keith and they gave me a ride home. Awesome! To my surprise, Keith called me within an hour saying they had time to diagnose my car and could start working on it with my approval. I was expecting to wait several days just to find out what was wrong. Nope! They worked me in right away.There was quite a bit of work to do, but Keith kept me well informed every step of the way, which I really appreciated! In two to three days my car was completed. I was super pleased and everything that was worked on is working perfectly! Simply the technician who was responsible for my Beetle, is a Super Hero! He did a great job!! Keith is a great Service Manager and knows how to take care of his customers! I’ve been a customer of the dealership a long time, and experiences like this keeps me coming back. The service department knocked it out of park!! Thank you, Shane F.

My driver mirror was inspected for a warranty claim and was ordered and installed the next day.

A very nice service experience as always. The whole staff is great to deal with

I took my car in for unscheduled appointment due to my tire light and oil light being on. They were able to take care of it the same day with no charges for either service. They just topped my oil off and filled my tires.

Wonderful service and knowledgeable sales representative. I was even sent a follow up asking how everything was going and if I had any questions

First time buyer. Jeff was great to work with on getting our new Terrain. No fuss very efficient. Knew what deals were going on and made sure we got the best price.

The Service Advisor John E. was fantastic. There was a hiccup in the scheduling system, but John was still able to diagnose my vehicle. I was outta there, issue resolved, in under an hour. Thank you, John! Much appreciation!

Very happy with the service at Perrysburg Automall. The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and inviting.

This dealership is great! They take time to explain things to you. They treat you like you are actually very important to them. They have been seen not only helping the customers but other employees as well. It makes me not hate having to go in for a repair!

Had a wonderful experience with the salesman. Happy with purchase. I thank God for this place!

Work was done as promised and in a short time period. I have been taking my vehicle in for service and I trust the repairs are done correctly the first time.

It is great, with the The best service and the customer care that was provided.

I have always had great service here!! Fast, friendly and not pushy. Checked for recalls so we could do all maintenance in one trip.

Michael Ludwig is incredible. His service and knowledge are equal to his kindness —- which are all exemplary —- and he goes way beyond the sale. I would recommend Michael and Volvo at Perrysburg Automall to anyone.

Andrew and Neil were great and worked very hard to get my deal done and I appreciate that.

I worked with Chris across state lines from Michigan. The process was the easiest buying experience I have had. He was very communicative and straight forward. I would definitely work with Chris again.

Great job. Very satisfied with the service and people that work there. I always enjoy my visits to the dealership. The people and the service are first rate!

I came in to sell my used vehicle. Matt Ovens was extremely helpful and got us a good price for my truck. Would highly recommend buying or selling your car at Perrysburg Auto Mall.

My wife and I test drove every SUV in the Toledo area before buying a VW Atlas from Scott Cooke. He’s the best car salesman I’ve had the pleasure to meet. He’s attentive, not pushy, and a genuinely nice person. He worked hard for the sale, and I was glad to be able to buy from him.

Chris Kitchen was the best to work with. From my initial inquiry to working through financing, and addressing questions. 5-stars deserved.

As always service was great. Customer service was very friendly and professional. Additional service was required, but they were able to complete the additional work with requiring an additional service visit. Highly recommend them.

Matthew was the best car salesman I have ever encountered!! Kind, respectful, honest, patient, smart. I will refer people/friends to him if I know they are looking for a used car. Thanks you Matt

Chris was very helpful and courteous. He did everything he could to get a deal that works for us.

Kevin was very helpful getting me into a (new to me) car this week following a total loss of my old car. Everyone there was kind. The facility was clean, and there were some excellent options on the lot. Thank you so much Kevin, Ryan, Brian, Candace and the whole Perrysburg Auto Mall crew. 11/10 recommend.

No issues - service was completed, regularly scheduled oil change. No futher comments are necessary for survey