TYPE:ServiceMODEL:TiguanYEAR:2019
Very friendly kept us updated on progress
Average Score (233 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2023
The service I received for fixing a software issue via a recall went well. There were a couple of things that disappointed me though. First, the car was actually scheduled to have two recall items repaired, but the dealership did not have the parts to repair the door handle recall. I wish the dealership would have called me to let me know so I could re-schedule both recall items for the same day - rather than having to now come back a second time once the recall parts come in. Second, the service person was very nice explaining why the second recall could not be accomplished. However, when I asked if I could be notified when the parts come in, he said the dealership does not do that - since there are hundreds of people waiting for these parts. That answer struck me as not being too accommodating for the customer (me).
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2023
My car is still leaking oil
TYPE:SalesMODEL:ID.4YEAR:2024
Quick and easy
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:SalesMODEL:ID.4YEAR:2024
Devin Porter was very straightforward and helpful, I consider myself lucky to work with him. The dealership was clean and welcoming. I love that there was no tricks and the dealership honored the advertised lease deals. Thank you so much!