TYPE:ServiceMODEL:TiguanYEAR:2018
Very easy and friendly, I do feel pushed for a couple services that maybe needed but not dire as directed. But overall satisfied
Average Score (233 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
I was greeted by Carsten who was friendly and explained what my service would entail. He showed me to the waiting area and asked if I had any questions. My car was ready in less than 30 minutes! I also received updates on my phone. Carsen closed the experience by stating that everything was completed with no issues. Car was washed and he escorted me to my vehicle and thanked me. I also said hello to Scott Cooke, your number one car salesperson! He’s the very best! I came from Michigan (over an hour away) for this service on my car. This is a very well run dealership with a great team!
TYPE:ServiceMODEL:TiguanYEAR:2024
Service provided was completed well and in a very timely manner!!!!! I scheduled an appointment which was convenient to my schedule, so I had no wait time and will not be responding to the next question.
TYPE:ServiceMODEL:TiguanYEAR:2018
kieth was very understanding and communicated my concerns to the technician
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2021
Everyone I spoke with from the service department was exceptionally helpful and able to answer all of my questions.
TYPE:ServiceMODEL:AtlasYEAR:2023
I have a complaint with the service agreement I was sold. Manager Ryan Ort reached out asking me to email him to resolve the complaint. However, I have emailed twice with no reply.
TYPE:ServiceMODEL:PassatYEAR:2019
Always able to get scheduled and usually in/out withing a reasonable time frame
TYPE:ServiceMODEL:AtlasYEAR:2024