Average Score (233 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

233 Ratings

4.9 Average

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  • Vicki S.08-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Wonderful salesperson, friendly staff.

  • Kathy C.08-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

  • Donald R E.08-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Christine H.08-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Where do I begin. The extended warranty that VW offers is a joke. When do companies have the right to deny your claim? Never heard of such a thing. My car was in the shop from June 25- July to 30th. Extended warranty offered me a rental for 10 days at $35.00 a day. You can’t rent a car for that. I incurred over $1000 in rental car expenses. Did the dealership offer to give me a car? No they did not. Keith in service worked hard on my claim, I will not deny that. Otherwise awful experience and I will never buy a VW again.

  • Stephanie C.07-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Went in for oil change, tire rotation and other fluid changes. Left with check engine light on as well as tire pressure warning. My wife was told she had to make another appointment to get diagnosis done.

  • Christopher B.07-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    They were able to get me in ahead of my appointment. Appreciate that the guys are very customer centered

  • Shannon Y.07-26-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Got me in when it worked for me great service and no hassle

  • Matthew P.07-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The recall service was quick.

  • Eric S.07-20-2025

    TYPE:ServiceMODEL:ID. BuzzYEAR:2025

    Arrived and was greeted quickly. Got information and off I went to the showroom. 30 minutes later I got a text the inspection was complete and 5 minutes later was back on the road.

  • Carol A.07-18-2025

    TYPE:SalesMODEL:TiguanYEAR:2025